Politique de remboursement

Delivery, Refund, Resend & Returns Policy

 

This policy applies to orders fulfilled through our fulfillment partners.

Please review this policy carefully before submitting any refund, resend, or return request.

All disputes related to order fulfillment must follow our official dispute resolution process. Failure to do so may prevent us from resolving the issue properly.

 

 

1. Damaged Items

If your order arrives damaged, you must contact us within 24 hours of delivery at
📧 aljoa.world@gmail.com

To process your request, you must provide:

  • Clear photos or videos of the damaged item

    • If photos are insufficient to demonstrate the damage, a video is required

  • Customer name

  • Order number

  • A clear description of the problem

⚠️ Damage to packaging only (for example, dented or crushed boxes) is not eligible for refunds or after-sale services due to long-distance international shipping.

 

 

2. Return Requirement

If requested by our dispute or support team, the product must be returned as part of the resolution process.

  • Return shipping costs are the responsibility of the customer

Do not return any product unless you have received explicit instructions from our support team.

 

 

3. Opened Products

Due to the non-reusable nature of our products after opening, we do not accept returns or exchanges for any opened items.

 

 

4. Refunds

  • Approved refunds are issued to the original payment method

  • Refunds are typically processed within 7–10 business days, subject to payment platform processing times

  • If you do not receive your refund after 10 business days, please contact your bank or payment provider first

 

 

5. Shipping & Delivery (USA)

The United States is the primary market for Aljoa.

For orders shipped to the USA, the estimated delivery time is 10–17 days, which is consistent with delivery timelines prior to quarantine periods.

 

 

6. Shipping Delays

We are not responsible for delays caused by shipping carriers or customs authorities.
However, we will assist you in resolving any delivery-related issues.